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Building a Copilot Studio Incident Collector for Microsoft Teams
Building a Copilot Studio Incident Collector for Microsoft Teams

Building a Copilot Studio Incident Collector for Microsoft Teams

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Your Teams channel is busy. Messages come in constantly – questions, announcements, status updates, and a well known “I have a quick question…” that turns into a long thread. But how do you know which ones are actually incidents? In my previous post, I introduced a multi-agent ITSM system built with Copilot Studio. One agent qualifies incidents, another tracks them in ServiceNow. But before any of that happens, someone needs to watch the channels. That’s the job of the Incident…

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Workflow Troubleshooter Agent – My Supportive Super Hero

Workflow Troubleshooter Agent – My Supportive Super Hero

Ever had a critical workflow break at the worst possible moment? Picture this: an approval is stuck. A notification never arrives. The business is already waiting. And somewhere in the background, a workflow has silently failed. I’ve been there. You know something’s wrong, but finding the root cause feels like searching for a needle in a haystack. Logs are scattered. Errors are cryptic. And every minute of investigation adds more pressure. That’s when I decided I needed more than alerts…

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Agents, Agents, Agents

Agents, Agents, Agents

The Agents topic is everywhere and omnipresent. Everybody tells you; this is the next big thing. You need an army of agents that finish your work. But how do I build such agents? Should I go for pro-code or for low-code? Should I use AI Foundry or Copilot Studio. Furthermore, what is a good example of building an agent? This was also the billion dollar-question for me. Today, I will showcase a small example to you where I will build…

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