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Month: May 2026

Copilot Studio Child Agents: ServiceNow Incident Pipeline
Copilot Studio Child Agents: ServiceNow Incident Pipeline

Copilot Studio Child Agents: ServiceNow Incident Pipeline

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“The dangerous part starts when people try to build one agent for everything. Then you don’t have automation anymore – you have a very polite chaos machine.” Fellow MVP and friend Marcel Lehmann commented that on my last post. And yes – he was describing exactly what I had built at first. Until I started to split my agents and recombine them again with a new feature. This is the final part of my Teams ITSM Copilot series. You’ve seen…

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Building a Copilot Studio Incident Collector for Microsoft Teams
Building a Copilot Studio Incident Collector for Microsoft Teams

Building a Copilot Studio Incident Collector for Microsoft Teams

Your Teams channel is busy. Messages come in constantly – questions, announcements, status updates, and a well known “I have a quick question…” that turns into a long thread. But how do you know which ones are actually incidents? In my previous post, I introduced a multi-agent ITSM system built with Copilot Studio. One agent qualifies incidents, another tracks them in ServiceNow. But before any of that happens, someone needs to watch the channels. That’s the job of the Incident…

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