Building a Copilot Studio Incident Collector for Microsoft Teams
Your Teams channel is busy. Messages come in constantly – questions, announcements, status updates, and a well known “I have a quick question…” that turns into a long thread. But how do you know which ones are actually incidents? In my previous post, I introduced a multi-agent ITSM system built with Copilot Studio. One agent qualifies incidents, another tracks them in ServiceNow. But before any of that happens, someone needs to watch the channels. That’s the job of the Incident…
